Refund Policy

At WoodyArtworks.store, your satisfaction is our top priority. We are dedicated to providing you with beautiful wood-based art, wall pieces, and handcrafted wooden decor to bring warmth and style to your space. If you are not fully satisfied with your purchase, please review our Refund Policy below for a smooth and worry-free shopping experience. Our process is clear and fair, so you can shop wooden decor and artwork online with confidence.

1. Returns

• We accept returns of wooden decor and art items within 7 days of delivery from WoodyArtworks.store.
• Items should be unused, undamaged, and returned in their original packaging, including all included parts and tags (where applicable).
• Customized or personalized wooden pieces (such as made-to-order carvings, engraved artworks, or special commissions) are not eligible for return unless received damaged or with a manufacturing defect.
• Items that show signs of use, customer-inflicted damage, or altered original condition are not eligible for return.

2. Refunds

• After we receive and inspect your returned wooden art or decor, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping charges are non-refundable except when an incorrect or defective wooden product is received from WoodyArtworks.store.

3. Exchanges

• Exchanges are available only for items that are defective, damaged during delivery, or if you receive the wrong wooden product, size, or design from WoodyArtworks.store.
• For any exchange requests, please email us at support@woodyartworks.store.

4. Non-Returnable Items

• Gift cards
• Customized/personalized wooden art or decor (unless faulty or damaged on arrival)
• Products marked “Final Sale” or “Non-Returnable”

5. How to Start a Return

• Please email us at support@woodyartworks.store with your order number, the reason for your return, and clear photographs of the item (required for defective, damaged, or incorrect products).
• If your return is approved, we will send you step-by-step return instructions and our return address.
• Customers are responsible for return shipping costs except in cases where the product received was incorrect or defective.

6. Need Help?

If you have any questions about our refund or exchange policy, please contact our support team at support@woodyartworks.store.

Thank you for shopping at WoodyArtworks.store. We appreciate your trust in us to add natural beauty and craft to your living space!